Terms and Conditions

Borrow* Terms & Conditions


Borrow* is a pilot scheme owned and operated by Green Street Street Pioneers Ltd “Green Street’. The Borrow* returns and rewards scheme is powered by Local Rewards, owned by Maybe Solutions Ltd. Borrow* is a simple solution to reduce single-use packaging for drinks and takeaways.

These are the Terms and Conditions which relate to the use of the Borrow* website and the rewards scheme.

We may change our Terms and Conditions from time to time. The revised terms will be available via the Borrow* website and the rewards system based on WhatsApp or Messenger.

We may change our Terms & Conditions from time to time. The revised Terms of Use will be available via the Website and the r rewards scheme. You should check the Terms & Conditions regularly to ensure that you understand and are familiar with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website or rewards scheme.

If you do not agree to the Terms and Conditions please do not use the website or rewards scheme

We reserve the right to refuse or cease any content supplied by or suspend or terminate any account of any person that we think contravenes any law; is offensive or obscene; or contravenes these Terms and Conditions.

Materials posted on our Website or the rewards platform are not intended as advice and should not be relied upon as such. We, therefore, accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.



How we will use and protect information about you.


Please see our separate Privacy policy for further information about this 

Green Street as the sponsor of Borrow* may assume that by signing up to the scheme they have your soft opt-in for future marketing unless you indicate otherwise.  They will confirm your registration of the rewards scheme and you will be provided with an option to opt into further helpful marketing information.

Green Street as the sponsor of Borrow* will offer you the ability to opt out of their marketing in the future.  Please email hello@greenstreet.org.uk at any time to opt of any marketing communications from Green Street for the Borrow* scheme.

Green Street and Maybe* are data controllers of personal data in accordance with the definition of the UK GDPR.

In the event of you closing your rewards account, Maybe* will ensure your personal data is no longer processed. After closing your rewards account you will then need to opt out of marketing from Green Street as the sponsor of Borrow* by emailing hello@greenstreet.org.uk



The Borrow* scheme 


Borrow* branded reusable cups and takeaway food boxes are borrowed by customers, returned, washed and used again and again. Borrow* customers also receive discounts and  the chance to win additional rewards via the monthly prize draw.  A small refundable deposit is taken by the Business supplying the Borrow* packaging and is returned by them to the customer.

Customers return Borrow* cups to any of our Borrow* Cafes during their opening hours, identified by the Borrow* logo on the business premises. A list of up-to-date participating businesses is available on the Borrow website – www.greenstreet/borrow

Borrow* food boxes and lids can only be returned to MyLahore Bradford Delivery branch, 348 Great Horton Rd, Bradford BD7 1QJ during their normal opening hours.

MyLahore Bradford Delivery drivers will only collect Borrow* food boxes when delivering a food order placed directly with MyLahore Bradford Delivery via telephone. Orders made online and or delivered via UberEats will not collect Borrow* food boxes or return food box deposits.

Only Borrow* cups and food boxes are to be returned via the Borrow* scheme in the participating businesses, these are identified by the Borrow* logo. Food boxes must be returned with the lids to receive the deposit back.

The maximum number of returns for Borrow* food boxes and Borrow* cups in one return is 20 items.  A cup and lid count as one item and a food box and lid count as one item.

The pilot phase ended on the 31st October 2023, but the legacy of the pilot scheme is continuing to the end of February 2024. Any unused packaging to collect deposits will need to be returned 14 days after this end date by 29th February 2023. Any boxes returned after 29th February will not be eligible for the deposit to be returned.


Rewards and incentives


In addition, customers who choose Borrow* packaging can choose to register for the online rewards platform to enter the Borrow* monthly prize draw when they return the reusable Borrow* packaging to the cafes and MyLahore Bradford Delivery.

The information gathered on returning Borrow* cups and food boxes will be used to record the number of Borrow* reusable packaging that has been returned as part of the Borrow* project. This information is required as part of the return scheme to allow your packaging deposit to be returned.

The general data gathered will be used collectively to report the success of the Borrow* scheme.

The scheme organisers will contact individuals who are high users of the scheme to understand more about it.

Creating Your Borrow* Account Password: When setting up your account, it is important that you create a complex password consisting of a minimum of 8 characters and that you ensure that you do not share your password with others. Both of these measures are your responsibility.

Unauthorised use of account: You are solely responsible for protecting your Borrow* account from unauthorised use. If the password to your Borrow* account is lost or stolen, or someone else is using the account on your behalf with or without your permission, your account unauthorised use. 

Updating Your Account Information: When setting up your account, you are responsible for providing the correct email address to receive important information and notification by email and to ensure proper accounting of your account loyalty credit. Each Borrow* member is responsible for maintaining accurate and updated personal information.

Account Deletion: To leave the rewards scheme, please enter the message CANCEL into your rewards scheme account (either on WhatsApp or Messenger, depending which one you signed up with). We’ll close your account and you will no longer be able to win extra rewards via the monthly prize draw.


Redemption of hot drinks vouchers won from the monthly prize draw at participating Borrow* Venues

Borrow* rewards vouchers must be claimed whilst in store,used on the date of redemption and can only be used once. Rewards vouchers are time and date stamped and must be used within the time period stated on the voucher.. Rewards vouchers won in the prize draw are not exchangeable, refundable or have a cash value.

Please read all terms stated on the voucher before redeeming.

The rewards vouchers are non-transferable, non-negotiable, and non-exchangeable, and no cash alternatives will be provided.

The participating Borrow* venues accepting the rewards vouchers can withdraw from accepting these at any time.

Borrow* account activity will be monitored, and we reserve the right to suspend or permanently close your account in the event of any suspected fraud or abuse of the monthly prize draw rewards scheme. Any single device may only have a maximum of one registered account and accounts may not be shared by multiple people or downloaded onto multiple devices.

Borrow* reserves the right to withdraw the rewards and monthly prize draw scheme at any point in time.

The pilot is due to end on the 31st October 2023 and therefore any unused points from the previous rewards scheme will need to be redeemed 14 days after this end date by 14th November 2023. Any points unused after 14th November will not be eligible to be redeemed for rewards. Whereas, rewards vouchers are time and date stamped and must be used within the time period stated on the voucher.i


Intellectual property

All intellectual property rights to the Borrow* Website and the Materials are owned by Green Street Pioneers Limited and you must not:

  1. a) remove any copyright or other proprietary notices contained in the Materials;
  2. b) use any materials from the website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
  3. c) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this website and/or the materials for any commercial purpose, without our prior written consent.

These Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


Borrow* Monthly Prize Draw Terms & Conditions




This Prize Draw is run by Green Street Pioneers Limited, with a registered address at 9 Westville Road, Ilkley, LS29 9AJ, as part of the Borrow* scheme. By submitting your prize draw entry, you are agreeing to these Prize Draw Terms and Conditions.

Borrow* is a scheme set up by Green Street where participating businesses such as cafés and takeaways can provide reusable food and drinks packaging to its customers to use, reuse and return, in a bid to end single use plastic and other packaging and help the hospitality industry slash their carbon footprint and become more sustainable.


Eligibility & How to Enter


The prize draw is open to all residents in the United Kingdom aged 18 years or over, except for Green Street employees.

By submitting your prize draw entry, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you. Green Street may require you to provide proof that you are eligible to enter the prize draw to receive any reward vouchers..

To enter the prize draw, scan the barcode on the Borrow* reusable packaging item you have borrowed and complete the form, providing your name and contact details. The prize draw is completely free to enter and there is a limit of one entry per person per day.

There will be a new prize draw every month. All entries must be submitted by midnight on the last day of each month for the prize draw of that month (“Closing Date”) and the winners of the prize will be announced within 14 days of the Closing Date of each month (“Announcement Date”).


The Prize


The winning prize will be updated monthly and there will be one price per month, examples of prizes include shopping vouchers and theatre tickets. The prize will always be announced on the Green Street website.

The winning prize will remain the same each month and there will be one prize given per month. The prize will continue to be 1x free hot drink each week for a year, and 52 rewards vouchers will be given to the winner each month to reflect this. Green Street reserves the right to change or update the prize if needed and should the prize change at any point, this will be reflected on the Green Street website. 

The prize is non-transferable, non-negotiable, and non-exchangeable, and no cash alternatives will be provided.

We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so. Green Street’s decision on any aspect of the prize draw is final and binding, and no correspondence will be entered into about that matter.

Green Street would email you if you won the prize draw. In order to claim the prize, you must respond to this email, accepting the prize and provide further details such as a delivery address to receive the prize.

Green Street does not accept any responsibility if you are not able to take up the prize.


Winner Announcement


The winner will be chosen at random and notified via the email address provided as soon as practicable after the Announcement Date.

Green Street will make two attempts to contact the winner via email. If the winner does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and Green Street reserves the right to select and notify a new winner.

Green Street must either publish or make available Information that indicates that a valid award took place. To comply with this obligation, Green Street will publish the surname and general location of each prize winner. If you object to any or all of your surname, general location and winning entry being published or made available, please contact Green Street by emailing hello@greensteet.org.uk. In such circumstances, Green Street must still provide the information and winning entry to the Advertising Standards Authority on request.

Green Street may publish winners on its social media accounts but will always obtain consent of that winner doing so by contacting the winner via email. This consent can be withdrawn at any time by contacting hello@greenstreet.org.uk.

Green Street does not accept responsibility if contact details provided are incomplete or inaccurate.


Delivery of the Prize


Please allow 14 working days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement and by contacting hello@greenstreet.org.uk. The prize may not be claimed by a third party on the winner’s behalf.


Data Protection and Publicity


We will only process your personal information for the purposes of submitting your entry to the prize draw, contacting you if you win the prize draw and as set out in the Winner Announcement section above, and for the other purposes as specified in our Privacy Policy.


Limitation of Liability


Green Street accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.




Green Street reserves the right, at any time and without prior notice, to cancel the prize draw or amend these Terms and Conditions.

The prize draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.