We, Green Street, are the controller and responsible for your personal data. We are committed to protecting and respecting your privacy. This policy, together with any other documents referred to within, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Individuals whose data we collect and process

1.1 We collect and process from a range of individuals:

1.1.1 visitors to our websites which include https://greenstreet.org.uk and http://borrow.greenstreet.org.uk

1.1.2 individuals who are authorised by participating businesses to use our software and services on their behalf (Authorised Users);

1.1.3 individuals who are end users of participating businesses services (End Users). Participating businesses that we work with use our software and services to create personal profiles of those individuals who visit their websites or their physical premises;

1.1.4 individuals who sign up to the Borrow* scheme, or sign up to the rewards scheme and enter the Borrow* prize draw ;

1.1.5 individuals who purchase products from us or our participating businesses.

You will fall into one or more of these categories of individuals.

2. Information we process about Individuals

We may collect, use, store and transfer the following data about individuals:

Identity data which includes first name, last name, username or other identifier, data of birth and gender. 

Contact data which includes delivery address, email address and phone number. 

Technical data which includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

Transaction data which includes details about payments to and from you and other details of products or services you have purchased from us. 

Marketing and communications data which includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

Usage data which includes information about how you use our website, products and services. 

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your technical data to calculate the number of end customers that have chosen to participate in the Borrow* scheme to access the success and for business development purposes. However, if we combine or connect Aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, gender identity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

3. How we collect your personal data

We use different methods to collect data from and about you including through:

3.1 information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services or information. We may also ask you for information when you report any problems with our site;

3.2 if you contact us, we may keep a record of that correspondence;

3.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

3.4 details of any transactions you carry out through our site;

3.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; 

3.6 information submitted to participating businesses directly;

3.7 information collected by technology such as Google Analytics and other technology such as cookies placed on participating businesses’ websites (please see “IP addresses and cookies” below for more information); 

3.8 Information submitted by you to participate in the Borrow* prize draw and the Borrow* rewards scheme; and

3.9 information acquired from information suppliers or generally available on the internet.

4. Retention & Deletion

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  

If you have signed up to receive our newsletter / requested information from us, we will retain your information until you request to be removed/deleted. Subject to the exceptions described below, we delete or anonymize your information upon request.

Subject to applicable law, we may retain information after account deletion:

4.1 If there is an unresolved issue relating to your account, such as an outstanding invoice on your account;

4.2 If necessary for our legitimate business interests, such as fraud prevention;

4.3 If we are required to by applicable law; and/or 

4.4 In aggregated and/or anonymized form.

5. IP addresses, cookies and similar technologies

5.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. This information will be deleted after 3 months.

5.2 We may obtain information about your general internet usage by using technology such as “cookies”, which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and participating businesses. They enable us:

5.2.1 understand visitor numbers;

5.2.2 to store information about a Public User’s preferences, and so allow us to customise our site according to a Public User’s interests and offer them goods or services in which we believe they will be interested;

5.2.3 to speed up your searches; and

5.2.4 to recognise you when you return to our site.

5.3 To find out more about cookies, including how to control and disable them, please visit http://www.allaboutcookies.org.

5.4 You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.

5.5 We use Google Analytics and other monitoring software on our site. These types of technologies also allow the proprietor of the technology e.g.Google to also access your information, we have no control over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties.

5.6 Third party services that we use on our site that may set cookies include:

Google Analytics

6. International transfers

6.1 The data that we collect from you may be transferred to and stored at, a destination outside the United Kingdom (UK). It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. 

6.2 Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

6.2.1 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or

6.2.2 Where the transfer arises as a result of our use of certain service providers, we may use specific contracts approved for use in the UK which give personal data equivalent protection to that which it has in the UK.

7. Security and Control of Data

7.1 All information you provide to us is stored on our secure servers and access is limited to those employees, agents, contractors and other third parties who have a business need to know.

7.2 Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information whether collected by us or sent to us by a participating business, we will use strict procedures and security features in order to reduce the risk of unauthorised access and prevent your personal data from being accidentally lost, altered or disclosed.

8. How we use your information

8.1 We use information held about you in the following ways:

8.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

8.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

8.1.3 to carry out our obligations arising from any contracts entered into between you and us;

8.1.4 to allow you to participate in interactive features of our service when you choose to do so;

8.1.5 to notify you about changes to our service;

8.1.6 to generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences; 

8.1.7 to contact you about prize draws you have chosen to participate in; and 

8.1.8 to contact you about our rewards scheme.

8.2 If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

8.3 We do not disclose personal data about individuals to advertisers or sell your information to any other organisation for marketing purposes.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product/service experience or other transactions.

9. Sharing your information

9.1 We may disclose your personal data to third parties if:

9.1.1 we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

9.1.2 if Green Street or substantially all of its assets are acquired by a third party, in which case personal data held by it will be one of the transferred assets;

9.1.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Green Street, participating businesses, or others

10. Links to other sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. How can you Update or Change your Information?

11.1 If at any time you wish to change your information, you can contact us, providing the updated information.

11.2 If you wish to opt-out of email notifications and communications you can contact us and we will ensure you do not receive any more communications.

12. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data as set out below:

12.1 Right to access your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check we are lawfully processing.

12.2 Right to Rectification of the personal data we hold about you. This enables you to rectify inaccurate or incomplete personal data, though we may need to verify the accuracy of the new data you provide.

12.3 Right to Object to processing where we are relying on legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. 

12.4 Right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

12.5 Right to restriction of processing of your personal data. You can ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

12.6 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

12.7 Right to be forgotten and request erasure of your personal data without undue delay where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

13. Changes to Our Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

14. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@greenstreet.org.uk or in writing to Green Street.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance.